Privacy Policy

1. Introduction

Welcome to Baseball Savant Video Downloader ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address and password when you create an account
• Profile Information: Google account information if you choose to sign in with Google
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Communication: Information you provide when contacting support

2.2 Information We Collect Automatically

• Usage Data: Video searches, downloads, and feature usage
• Video Metadata: Search parameters, player names, game dates, play types, video URLs processed
• Device Information: Browser type, operating system, IP address
• Cookies: Essential cookies for authentication and functionality
• Analytics: Usage patterns and feature engagement (with consent)

2.3 Information from Third Parties

• OAuth Providers: Basic profile information from Google when using social login
• Payment Processors: Transaction confirmations from Stripe

3. How We Use Your Information

3.1 To Provide Our Services

• Process video download requests
• Manage your account and subscriptions
• Track token usage and enforce limits
• Deliver downloaded content securely

3.2 To Process Payments

• Process subscription payments and token purchases
• Send billing-related communications
• Manage refunds and disputes

3.3 To Communicate

• Send service-related notifications
• Respond to support inquiries
• Inform about changes to our services

3.4 To Improve Our Services

• Analyze usage patterns to enhance features
• Monitor system performance
• Debug technical issues
• Develop new features based on user needs

3.5 For Security and Legal Compliance

• Prevent fraud and abuse
• Enforce our Terms of Service
• Comply with legal obligations
• Protect our rights and property

4. Third-Party Services

We use trusted third-party services to operate our platform:

4.1 Supabase

We use Supabase for database storage and authentication. They store user accounts, job data, and usage statistics securely.

4.2 Stripe

All payment processing is handled by Stripe. We do not store credit card information on our servers. Stripe's privacy policy governs their collection and use of payment information.

4.3 Cloudflare R2

We use Cloudflare R2 for temporary storage of processed video files. Files are automatically deleted after download or expiration.

4.4 Google AdSense

If you consent to advertising cookies, we may display ads through Google AdSense. Google's privacy policy governs their data collection for advertising purposes.

4.5 AWS Lambda

We use AWS Lambda for video processing. This service processes files but does not store personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• All data transmission is encrypted using HTTPS
• Passwords are hashed and salted using industry-standard methods
• Row-level security ensures users can only access their own data
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You can access and update your account information through your account settings.

6.2 Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

6.3 Deletion

You can request deletion of your account and associated personal data by contacting support.

6.4 Cookie Preferences

You can manage your cookie preferences through our Cookie Policy page.

6.5 Communication Preferences

You can opt out of non-essential communications by updating your account preferences.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active
• Transaction Records: Retained as required for tax and accounting purposes
• Download History: Retained for service functionality and usage tracking
• Temporary Files: Automatically deleted after 24 hours or upon successful download

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of information to countries outside of your country of residence.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

11. International Users and GDPR

If you are accessing our Service from the European Union or other regions with privacy laws, you have additional rights:

11.1 Legal Basis for Processing

We process your personal data based on:

• Contract: To provide the services you requested
• Legitimate Interests: To improve our services and ensure security
• Consent: For optional features like analytics and advertising
• Legal Obligations: To comply with applicable laws

11.2 Your GDPR Rights

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authorities

11.3 Data Protection Officer

For privacy-related inquiries, contact our Data Protection Officer at: privacy@baseballsavant.com

12. Data Breach Notification

In the event of a data breach that may compromise your personal information, we will:

• Notify affected users within 72 hours of discovery
• Provide information about what data was compromised
• Offer guidance on protective measures you can take
• Report to relevant authorities as required by law

13. Copyright and DMCA Policy

We respect intellectual property rights. If you believe content accessed through our Service infringes your copyright, please contact us with:

• Description of the copyrighted work
• Location of the alleged infringing material
• Your contact information
• Statement of good faith belief
• Statement of accuracy under penalty of perjury

DMCA notices should be sent to: dmca@baseballsavant.com

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

15. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: support@baseballsavant.com
Address: [Please add your business address here]